Frequently Asked Questions

How long does it take to setup an account?

Once you submit our request form, one of our internet consultants will contact you to complete the process. Generally, you'll be up and running within a couple of business days.

Why do I have to go through a consultant?

Firstly, we are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. Secondly, we want to help you get a design for your emails on Mailogical and working directly with you is the best way we can get you up and running quickly. We apologize that we can't provide instant setup, but our team of internet consultants are ready and willing to help you get started when you request your account today.

What about support?

Mailogical has a great deal of helpful information built into the system and accessible through the 'HELP' button in the upper right corner of the screen when you're logged into your account. In addition, you can email us with questions or problems at support@mailogical.com.

How can Mailogical integrate with my website?

There are two main ways. First, you can put simple forms on your website to allow visitors to subscribe to your email lists. Second, you can automatically display all of your past email newsletters so that website visitors can see them. This display is handled automatically.

Can my newsletter look like my website?

Absolutely! Take a look at our designs page to see all of the design options available with Mailogical.

What is a .csv file?

The CSV ("Comma Separated Value") file format is often used to exchange data between disparate applications. The file format, as it is used in Microsoft Excel, has become a pseudo-standard throughout the industry, even among non-Microsoft platforms.

You can create a .csv file via Excel in the save options.

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